Platform Terms and Conditions of Use 99group Malaysia

Welcome to 99group, an online entertainment platform operating under the terms and conditions set out in this document. 99group provides online gaming services including live casino, video slots, table games, bingo, and sports betting to eligible players in Malaysia.

This Terms and Conditions document constitutes a legally binding agreement between you as the user and 99group as the platform operator. By accessing, registering, or using any part of our platform, you confirm that you have read, understood, and agreed to comply with all terms stated herein.

These terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the entire agreement between you and 99group.

To be eligible to register and use the 99group platform, you must meet all of the following requirements:

• Age 18 years and above at the time of registration and throughout the period of platform use.
• A valid Malaysian citizen or resident, or a foreign national legally present in Malaysia.
• Not prohibited or restricted from participating in online gambling activities by any applicable law or regulation.
• Never been declared bankrupt, nor currently undergoing bankruptcy proceedings.
• Registering under your own name and not on behalf of a third party.

99group reserves the right to request identity verification documents at any time to confirm player eligibility. Documents typically required include a national identity card (MyKad), passport, or other official documents issued by Malaysian authorities.

Each player is only permitted to own one (1) active account on the 99group platform at any one time. Holding multiple accounts is a serious violation of these terms and may result in the closure of all associated accounts without compensation.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on official identification documents.
• An active and reachable Malaysian mobile phone number.
• A valid and active email address.
• Your exact date of birth for age verification purposes.
• Valid Malaysian bank account details for financial transaction purposes.

You are fully responsible for keeping your account password confidential. 99group recommends using a strong and unique password, and enabling the two-factor authentication (2FA) feature available in your account settings.

99group supports a wide range of local Malaysian payment methods for player convenience. All financial transactions are processed through a secure payment system integrated with 256-bit SSL encryption.

Deposit Policy:

• Minimum deposit: RM 10 per transaction.
• Accepted deposit methods: FPX (all major Malaysian banks), Touch 'n Go eWallet, GrabPay, and Boost.
• Deposits are typically credited to your account within less than 5 minutes.
• All deposits must come from legitimate financial sources and must be made in the registered player's name only.

Withdrawal Policy:

• Minimum withdrawal: RM 30 per transaction.
• Withdrawals are processed to a local bank account within 15 to 30 minutes on business days.
• The first withdrawal requires successful completion of KYC verification.
• The bank account used for withdrawals must be in the registered player's name — withdrawals to third-party accounts are strictly not permitted.
• 99group reserves the right to request additional documents for withdrawals exceeding a specified amount.

99group offers a wide range of bonuses and promotions from time to time to enhance our members' gaming experience. All bonuses are subject to the specific terms and conditions stated in each respective promotional offer.

General Bonus Terms:

• Each bonus offered carries its own wagering requirement that must be fulfilled before any withdrawal is permitted.
• Wagering requirements are usually stated in a format such as "10x", meaning the bonus amount must be wagered 10 times before a withdrawal can be made.
• Some games may not count or may only partially count towards bonus wagering requirements — this information is stated in the relevant promotion terms.
• Bonuses cannot be transferred to other players or directly exchanged for cash.
• Each promotion has a validity period that must be observed — bonuses not used within that period will expire automatically.

Bonus Abuse Prohibition:

• Creating multiple accounts to claim registration bonuses repeatedly.
• Collaborating with other players to unfairly fulfil wagering requirements.
• Using systematic wagering methods intended solely to meet bonus requirements without genuine risk.

All games offered on the 99group platform — including video slots, casino table games, live casino, bingo, and sports betting — operate according to the rules established by their respective game providers.

99group uses an independently certified Random Number Generator (RNG) for all electronic games, ensuring every outcome is random and fair. For Live Casino games, results are determined by real dealers in a strictly controlled studio environment.

In the context of Sports Betting, the odds displayed at the time a bet is placed are the odds that apply to that bet. Should any technical disruption occur during a game, 99group reserves the right to void the relevant bet and refund the funds to the player.

The following actions are strictly prohibited on the 99group platform and may result in immediate account closure, freezing of funds, and legal action where necessary:

• Identity fraud — registering using another person's information or falsified documents.
• Money laundering — using the platform to process funds derived from illegal activities.
• Use of bots and automation software — using any software, scripts, or automation tools to play or interact with the platform.
• System manipulation — seeking or exploiting any technical vulnerabilities in the platform for personal gain.
• Fraud coordination — colluding with other players to cheat the game system, particularly in poker games or betting.
• Promotion abuse — creating multiple accounts or using dishonest methods to claim bonuses repeatedly.
• Threats or harassment — threatening, intimidating, or harassing staff or other players on the platform.

99group provides this platform on an "as-is" basis and makes no express or implied warranties regarding continuous availability, accuracy of information, or the platform's suitability for any particular purpose.

99group shall not be held liable for any loss or damage arising from:

• Service disruptions caused by system maintenance, technical failures, or circumstances beyond our control such as internet service outages.
• Game outcomes that do not favour the player, as long as the system is functioning correctly.
• Unauthorised use of your account by a third party resulting from your own negligence in safeguarding your password.
• Any action taken by the player that is in breach of these terms and conditions.

Players may request account closure at any time by contacting the 99group support team via live chat. Prior to closure, all eligible balances will be returned to the player subject to successful KYC verification.

99group reserves the right to suspend or close any player's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Confirmation that the player does not meet the age or residency eligibility requirements.
• Detection of suspicious activity or activity related to financial fraud.
• Request from a relevant regulatory authority.
• Confirmed ownership of multiple accounts.

In cases of account closure due to a terms violation, 99group reserves the right to withhold the account balance pending further investigation. If the investigation finds no wrongdoing, the eligible balance will be returned to the player.

99group reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on our platform.

It is the player's responsibility to review these Terms and Conditions periodically. The "Last Updated" date shown at the top of this document will be updated whenever changes are made. Continued use of the platform after any changes are published constitutes acceptance of the updated terms.

If you have any enquiries regarding these Terms and Conditions, please contact our support team via live chat, available 24 hours a day, 7 days a week.