At 99group, we believe entertainment begins when it stays within control. Our responsible gaming policy is designed to protect you, your family, and ensure your playing experience remains consistently positive.
Responsible gaming means making conscious decisions when you play — knowing your limits, understanding the risks, and always prioritising your personal wellbeing over chasing profits. This isn't just a guideline; it's the smart and sustainable way to play.
99group sees every member as an individual who deserves protection, not just a number in a system. That's why we provide account control tools, psychological support, and educational resources accessible at any time. We're your partner in play, not the other way around.
Gambling should be just one of many entertainment activities in your life — much like watching a film or playing sports. When it starts taking up more time, money, or mental energy than it should, that's a signal to pause and reassess your situation.
Every one of these features is accessible directly through your 99group account — no complicated process, no interrogation.
Set your own deposit limit in your account settings. Once the limit is reached, the system automatically blocks further deposits until the limit period resets. Full control stays in your hands.
Worried about losing track of time? Our session time limit notifications will alert you when your play session reaches the limit you've set. A simple feature with a big impact.
Need a short break? Activate cool-off mode for 24 hours, 7 days, or 30 days. During this period, your account will be locked from play — giving you the space to clear your head.
If you feel the need to stop for an extended period, the self-exclusion option allows you to close access to your account for 6 months, 1 year, or permanently. We fully respect this decision.
Use a strong password and keep your login credentials secure. Never leave your device logged in when children are nearby. We verify age via KYC to ensure this platform is accessible only to adults.
Our support team is here for you anytime. Whether you want to know how to set limits or just need someone to talk to, we're here — no judgment, no questions asked.
Gambling problems rarely appear overnight. They develop gradually and are often unnoticed by the person experiencing them. Here are the warning signs you should take seriously:
99group enforces a strict age policy. All users must be 18 years of age or older to register and use our platform. Our KYC verification process ensures consistent compliance.
If you share a device with younger family members, please make sure you log out after every session. Do not save your password automatically on any device accessible to children.
Child protection is not the platform's responsibility alone — it requires cooperation from all parties.
Install parental control software on all home devices
Never share your login credentials or password with anyone
Log out after every session, especially on shared devices
Have an open conversation with your children about the risks of online gambling
Answers to the most frequently asked questions about our policies and protection tools.
Create your account today and enjoy an entertainment experience that is responsible, secure, and enjoyable. Our control tools are ready to support you every step of the way.