Privacy Policy 99group – Personal Data Protection for Malaysian Players

Welcome to the 99group Privacy Policy. This document outlines our commitment to protecting the privacy and personal data of every player who uses our online entertainment platform in Malaysia.

99group takes seriously our responsibilities as a data operator under Malaysia's Personal Data Protection Act 2010 (PDPA). All information you provide is handled with care, transparency, and solely for legitimate purposes related to our platform operations.

By registering or using the 99group platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully and to contact our support team should you have any questions regarding your data privacy.

99group collects various types of personal data during registration, platform use, and identity verification. Below is a summary of the data categories we collect:

We also collect data automatically as you browse our platform, including access logs, performance data, and user interaction information. This data is used solely to improve the user experience and ensure platform stability.

The personal data we collect is used for specific and legitimate purposes. 99group does not use your data for any purpose other than those stated below without first obtaining your consent.

• Account management — creating, verifying, and securely maintaining your player account.
• Transaction processing — handling all deposits, withdrawals, and financial activities related to your account.
• Identity verification (KYC) — ensuring all players meet the minimum age requirement and applicable legal requirements in Malaysia.
• Fraud prevention — identifying and investigating suspicious activity to protect the security of all platform users.
• Customer support — providing relevant, personalised assistance based on your account information.
• Responsible gaming — monitoring gaming habits to identify players who may need support or responsible gambling limits.
• Platform communications — sending important account notifications, security updates, and promotional information (where you have consented to receive them).
• Legal compliance — fulfilling the reporting and compliance obligations set by Malaysian authorities.

99group does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your consent. However, under certain limited circumstances, we may share your information with the following parties:

• Payment service providers — trusted payment processors and financial institutions that enable secure deposit and withdrawal transactions.
• Game software providers — licensed game development companies that supply gaming content on the 99group platform, subject to strict confidentiality agreements.
• Regulatory authorities — when required by Malaysian law, including authorised law enforcement agencies and regulatory bodies.
• Identity verification services — third-party KYC providers who assist us in verifying player identities securely and efficiently.

The security of your personal data is 99group's top priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe from unauthorised access, loss, or misuse.

Technical Security Measures Implemented:

• 256-bit SSL encryption for all data in transit between your browser and our servers.
• Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
• Two-factor authentication (2FA) is available for all player accounts as an added layer of security.
• 24/7 security monitoring system that detects and responds to threats in real time.
• Strict access controls — only authorised personnel may access players' personal data, and only for legitimate purposes.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• Secure and integrated data backups with tested disaster recovery procedures.

The 99group platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and maintain the security of your login session.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — collecting anonymised information about how players use the platform to help us improve performance and the user interface.
• Functional cookies — saving your preferences such as language selection and display settings for a more personalised experience.
• Analytics cookies — helping us understand aggregated, anonymised platform usage patterns for continuous improvement purposes.

You can control and manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the 99group platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

• Right to access — you may request a copy of the personal data we hold about you at any time.
• Right to correction — if any of your personal data is inaccurate or outdated, you have the right to request that we update it.
• Right to withdraw consent — you may withdraw consent for data processing for marketing purposes at any time without affecting the validity of prior processing.
• Right to object — you may object to the processing of your data for certain purposes that are not essential to your account's operation.
• Right to erasure — under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain specific records.

To submit any request relating to your privacy rights, please contact the 99group support team via live chat. We will process your request within a reasonable timeframe and provide a written response within 21 business days.

99group retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations.

• Active account data — retained for the duration of your active account plus any additional period required by law.
• Financial transaction records — retained for a minimum of 7 years after the transaction occurs, in accordance with Malaysia's tax and financial legal requirements.
• KYC verification records — retained for the duration of the active account period and for at least 5 years after account closure.
• Security and activity logs — retained for 12 months for security investigation and fraud prevention purposes.

The 99group platform is strictly for individuals aged 18 years and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we find that personal data of a minor has been collected without our knowledge, we will promptly take steps to delete that data and close the account in question. If you have reason to believe a child has registered on our platform, please contact our support team immediately.

99group reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. All updates will be published on this page with a revised "Last Updated" date.

For significant amendments that directly affect your privacy rights, we will endeavour to notify you via in-account notifications or email. However, it remains your responsibility to review this Privacy Policy periodically.